The Orthopaedics & Spine Specialist Hospital
1 Stirling Way, Bretton
Peterborough PE3 8YA
General Enquiries
01733 333 156

Latest Management Report

Latest Management Report – November 2018

Surveys

Each time a patient is admitted to OSSH we ask them to provide their feedback in the form of Friends and Family Surveys and Patient Surveys.

Each month we will publish the results of our surveys for your information.

Friends and Family – here we ask our patients “How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?”

November 2018 Results: Out of the patients who completed a questionnaire

Extremely Likely

Likely

Neither Likely Nor Unlikely

Unlikely

Extremely Unlikely

Don’t know

100%

Patient Survey – we also ask our patients to complete a Patient Survey Questionnaire asking 11 questions relating to the care and treatment they have received at the hospital. We will report here how patients overall rate our service overall.

November 2018 Results:

Excellent

Good

Satisfactory

Poor

97%

 3%

Key Performance Indicators

Quarter – July to September 2018:

  • Mortalities: zero
  • Unplanned returns to theatre: zero
  • Patients transferred to another hospital: zero
  • Surgical site infections: zero
  • Blood cultures reported positive for MRSA: zero
  • Infections: zero
  • Complaints: zero
  • Serious ‘Never’ Events: Zero

You may also check our results for the CQC Commission Inspections at the CQC Report site: http://www.cqc.org.uk/location/1-131348963/inspection-report/INS1-507713571